Shipping & Return Policy
Shipping
- Currently we ship exclusively to the United States, but we are working on adding additional countries! We ship our rugs straight from our weavers in Morocco.
- Typically deliveries arrive to our customers 4 – 8 business days from the day the order was placed.
- You will be provided with a tracking number (to the email provided at the time of order) when we place the shipment.
Returns
Standard Returns
- We allow returns for all standard rug purchases up to 25 days from the delivery date.
- The return shipment should be made to our local US warehouse in its respective countries. For shipping address details please reach out to [email protected].
- Tribesouk does not cover return shipping costs.
- Return payment will be processed in full and will be transferred to you once the rug reaches our US warehouse facility.
- If you decide to cancel before we ship the rug, we will immediately cancel the charge on your card and you will receive all your money back.
Customized Rug Returns
- Due to the creative process and the customization aspect of the weaving, we do not offer refunds for customized rugs. We hope you understand the need for this to protect our weavers and the work they put into these projects.